Support – Big Shifter Care
We provide the support you need for your website to help it operate efficiently and effectively.
Wouldn’t it be nice to focus on your organization’s needs rather than your website? You may not be in a place where you can hire a dedicated resource, so Big Shifter offers a simple, monthly support plan, ensuring your site is up-to-date, giving you a website professional on hand when you need them.
Our monthly website support is like having one of us on your team!
- Support with anything concerning your website, its content and its configuration
- Prompt response time(s)
- Personalized Service
- Cancel at any time!
WHAT CAN I ASK SUPPORT FOR?
If your request can be accomplished within 15 minutes, it’s covered! Every day, the clock starts over and a new 15 minute request can be submitted for no additional charge.
HOW DO I REQUEST SUPPORT?
Our support techs are available Monday through Friday, 9am – 5pm Mountain Time via E-mail (firstname.lastname@example.org).
You can cancel your support by emailing us at email@example.com. We do not provide refunds of monthly support fees that have already been charged.
What’s not Included:
At Big Shifter we try to do everything possible to suit the support needs of our clients, however, there are limitations. We feel that most support issues can be handled in a short amount of time. However, there may be requests that take longer to accommodate. Those requests will need to be packaged up into a separate effort and an estimate will be proposed that our client can approve and pay for prior to the work commencing. Big Shifter reserves the right to determine which efforts will require additional hours beyond the included support effort.